10 Questions to Ask Before Arranging Live-In Care

Choosing live-in care is a significant decision. It offers the reassurance of round-the-clock support, but it’s important to find the right fit — for your loved one, your family, and your home.

Asking the right questions early on ensures peace of mind and helps you make a confident, informed choice.

Here are ten key questions to guide the process.

1. What level of care is actually needed?

Begin with an honest discussion about your loved one’s daily needs — personal care, mobility, companionship, or clinical support.

A good care provider will carry out a full assessment before matching you with the right carer.

For advice on understanding care needs and planning support, visit My Care Direction.

2. How is the carer selected and vetted?

Ask about background checks, references, and training.

At Bellus, every live-in carer is fully vetted, insured, and professionally matched for both skills and personality — because compatibility is just as important as competence.

3. What happens if the main carer needs time off?

Reputable providers have structured handovers or relief carers to maintain continuity.

Confirm how cover is arranged and whether you’ll meet the replacement carer beforehand.

4. What kind of accommodation should we provide?

Your live-in carer needs a private, comfortable room and Wi-Fi access.

A peaceful space helps them rest and recharge, ensuring better care and long-term retention.

You can explore practical comfort and home-support products in the My Care Direction Store.

5. How are care plans reviewed and updated?

Needs can change quickly.

Ask how often the care plan is reviewed — and whether the process includes the family, healthcare professionals, and the carer’s input.

Transparency keeps care responsive and effective.

6. How will communication be managed?

Reliable communication is essential.

Find out who your point of contact will be, and whether you’ll receive regular updates or progress reports.

Consistent feedback builds trust between families, carers, and coordinators.

7. How are meals, household duties, and boundaries handled?

Clarify expectations early.

A good care relationship balances professionalism with warmth — helping with meals, light cleaning, and errands, while respecting privacy and personal space.

8. What’s included in the price — and what isn’t?

Understanding fees upfront avoids stress later.

Ask for a full breakdown of costs, including travel, holidays, and emergency cover.

To explore ways of funding live-in care, see the Funding Options Guide.

9. What if the care arrangement doesn’t work out?

Sometimes, despite best efforts, personalities may clash.

Ask how your provider manages changes — a clear, compassionate replacement process is a sign of professionalism and care.

10. How will my loved one stay connected and fulfilled?

Good care goes beyond physical support — it’s about joy, confidence, and community.

Ask how your carer or provider will encourage social contact, hobbies, and activities to keep your loved one mentally and emotionally engaged.

Final Thought

The best live-in care arrangements are built on communication, respect, and genuine compatibility.

When you ask thoughtful questions, you don’t just choose a service — you build a partnership.

For professionals or advisers supporting families through these decisions, collaboration opportunities are available at My Care Direction for Businesses.